Term and Conditions

Last updated: [Insert Date]

Welcome to Outdoor Awnings Shop (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.prooutdooruk.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Definitions

• “Website” refers to Outdoor Awnings Shop at prooutdooruk.com
• “Products” means all goods available for purchase including awning accessories, camping equipment, and caravan products
• “Customer” or “You” refers to any individual or entity using our website or purchasing our products

2. Website Use

2.1 Eligibility

By using our website, you confirm that you are at least 18 years old and have legal capacity to enter into binding contracts.

2.2 Account Registration

While not required for purchases, account holders must:

• Provide accurate and current information
• Maintain confidentiality of login credentials
• Notify us immediately of any unauthorised account use

2.3 Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Interfere with the website’s functionality
• Use automated systems to extract data

3. Products and Services

3.1 Product Descriptions

We take care to accurately describe our range of:

• Awning accessories and groundsheets
• Camping tents and inner tents
• Caravan awnings and movers
• Outdoor furniture and cooking equipment

All measurements and specifications are approximate. Product colours may vary slightly due to monitor settings.

3.2 Availability

All products are subject to availability. If an item becomes unavailable after ordering, we will notify you and either:

• Offer a suitable alternative, or
• Provide a full refund

3.3 Custom Products

Custom-cut awning carpets and flooring:

• Are made to your specifications
• Cannot be returned unless faulty
• May have longer production times

4. Orders and Payments

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders at our discretion.

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is taken at the time of order processing.

4.4 Order Confirmation

You will receive:

• Immediate order acknowledgement
• Shipping confirmation within 1-2 business days

5. Shipping and Delivery

5.1 Processing Time

Orders are typically processed within 1-2 business days (excluding weekends and public holidays).

5.2 Shipping Options

We offer:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

5.3 Delivery Areas

We ship worldwide except to:

• Certain remote areas in Asia
• Other restricted regions

International customers are responsible for any customs duties, taxes, or import fees.

5.4 Delivery Issues

If your order doesn’t arrive within the estimated timeframe:

• Contact us at [email protected]
• Provide your order number and tracking information
• We will investigate with the carrier

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for:

• Unused items in original packaging
• Products with all tags attached

Return shipping costs are the customer’s responsibility unless the item is faulty.

6.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Used camping inner tents
• Opened cook sets and camping tableware
• Custom-cut awning carpets & flooring

6.3 Refund Process

Refunds:

• Are processed within 5 business days of receiving your return
• Issued to your original payment method
• May take 3-10 business days to appear in your account

6.4 Faulty or Incorrect Items

If you receive a damaged or incorrect product:

• Contact us within 48 hours of delivery
• Provide photos of the issue
• We will arrange a free return and replacement

7. Intellectual Property

All content on our website, including:

• Product descriptions
• Images
• Logos
• Website design

are our property or licensed to us and protected by intellectual property laws.

8. Liability Limitations

8.1 Product Use

Our products are designed for recreational use. We are not liable for:

• Incorrect product use
• Failure to follow manufacturer instructions
• Weather-related damage to awnings or camping equipment

8.2 Website Availability

We strive to maintain website availability but are not liable for:

• Temporary downtime
• Technical issues beyond our control

8.3 Maximum Liability

Our total liability for any claim related to your use of our website or products is limited to the purchase price of the relevant items.

9. Privacy

Your privacy is important to us. Please see our separate Privacy Policy for details on how we collect and use your personal information.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We may update these terms periodically. The current version will always be available on our website.

12. Contact Us

For questions about these Terms and Conditions:

Email: [email protected]
Postal Address:
Outdoor Awnings Shop
95 Holyhead Rd
Bangor, GB CH2O 7QW