At Outdoor Awnings Shop, we stand behind the quality of our camping equipment, awnings, and caravan accessories just as we protect your privacy. If you’re not completely satisfied with your purchase, our straightforward returns process ensures a hassle-free experience.

Key Return Information

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with tags
  • Return Shipping: Customer responsibility (except for faulty items)
  • Refund Method: Original payment method

Our Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • Product name(s) from your awnings or camping equipment purchase
  • Reason for return
  • Whether you prefer an exchange or refund

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Dear Outdoor Awnings Shop Team,

I would like to request a return for my recent purchase (Order #[Your Order Number]). The items I wish to return are:

– [Product Name 1] (Quantity: X)
– [Product Name 2] (Quantity: X)

Reason for return: [Please specify – e.g., incorrect item, changed mind, etc.]

I would prefer: [Refund/Exchange for (specify product if exchanging)]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions. This helps us process your return efficiently when it arrives at our Bangor facility.

Step 3: Package and Ship Your Return

Securely pack your items in the original packaging (especially important for delicate products like awning carpets or camping tableware). Include all original tags, manuals, and accessories.

Affix the RMA number clearly on the package and ship to:

Outdoor Awnings Shop Returns
95 Holyhead Rd
Bangor, GB CH2O 7QW

Step 4: Refund Processing

Once we receive and inspect your return (typically within 3-5 business days after arrival):

  • Refunds: Processed within 5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped within 2 business days after approval (standard shipping times apply)

Note: Refunds may take 3-10 business days to appear in your account, depending on your financial institution.

Non-Returnable Items

To ensure hygiene and product integrity, we cannot accept returns for:

  • Used camping inner tents (due to hygiene reasons)
  • Opened cook sets and camping tableware (for health and safety)
  • Custom-cut awning carpets & flooring (made to your specifications)

Damaged or Incorrect Items

If you receive a damaged item or incorrect product from our camping equipment or awning accessories range:

  1. Contact us within 48 hours of delivery
  2. Provide photos of the damaged/incorrect item and packaging
  3. We’ll arrange a free return label and expedite your replacement

International Returns

For customers outside the UK (excluding restricted regions):

  • Return shipping costs are the customer’s responsibility
  • Mark the package as “Returned Goods” to avoid customs charges
  • Original shipping fees are non-refundable

Need Help With Your Return?

Our customer service team specializes in awning and camping equipment returns. Contact us at [email protected] for prompt assistance with your return or exchange.

We aim to make the process as smooth as setting up one of our premium awnings!