Welcome to Outdoor Awnings Shop’s FAQ section. We’ve compiled answers to the most common questions about our products, delivery, payments and more. Can’t find what you’re looking for? Our friendly team is always happy to help at [email protected].

About Our Products

What types of awnings do you offer?
We specialise in a comprehensive range of outdoor shelter solutions including caravan awnings, camping awnings, awning extensions, and accessories. Our products are categorised by type and brand for easy browsing, with options for every outdoor enthusiast.
How do I choose the right awning for my needs?
Consider your primary use (camping vs caravanning), group size, and desired features. Our “Awnings by Brand” section helps compare quality options, while our camping equipment categories provide complete outdoor setup solutions from groundsheets to cooking accessories.
Do you sell complete camping sets?
While we don’t offer pre-packaged sets, our wide selection of camping tents, inner tents, furniture (including directors chairs), cook sets and tableware makes it easy to create your perfect outdoor kit. Many customers combine our awnings with camping accessories for complete solutions.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout or via the “My Account” section. Having an account lets you track orders, save preferences, and speeds up future purchases.
Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 working days), so please contact us immediately at [email protected] if you need changes. Once dispatched, modifications may not be possible.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All payments are processed through encrypted systems for your protection.

Delivery & Shipping

What are your delivery options?
We offer two shipping methods:
Standard Shipping (£12.95): Faster delivery via DHL/FedEx (10-15 working days after dispatch)
Free Shipping: For orders over £50 via EMS (15-25 working days after dispatch)
Do you ship to my country?
We ship worldwide except to some Asian countries and remote areas. Our checkout system will automatically confirm if we can deliver to your location.
How can I track my order?
You’ll receive a shipping confirmation email with tracking details once your order is dispatched. Standard shipping offers full tracking, while free shipping provides basic tracking.
What if my delivery is delayed?
Occasionally delays occur, especially during peak seasons. If delays exceed 5 working days beyond the estimate, please contact us at [email protected].

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused and in original packaging. Please see our full Returns Policy for details.
How do I return an item?
Contact us at [email protected] within 15 days of receiving your order to initiate a return. Please include your order number and reason for return.
What if my item arrives damaged?
Please inspect deliveries immediately. Any damage should be reported within 48 hours with photos of the damaged items and packaging. We’ll arrange replacements or refunds promptly.

Still Have Questions?

Our customer service team is here to help with any queries about our outdoor products, orders, or deliveries. Contact us at:

Email: [email protected]
Address: 95 Holyhead Rd, Bangor, GB CH2O 7QW

We’re committed to helping you enjoy your outdoor adventures with quality equipment and excellent service.

Happy adventuring from the Outdoor Awnings Shop team!